Experience

Where I've kept critical systems running: data centers, banking, and oil & gas, newest first.

Dec 2024 – Mar 2025
Full-Stack Web Developer
Belzir · Berlin, Germany
- Built a multi-tenant SaaS platform with role-based access control, REST APIs, JWT authentication, and AES encryption.
- Delivered an asset-tracking system with thorough documentation and performance testing.
May 2021 – Jul 2024
IT Support Technician (Executive)
Marshall Oil and Gas Services · Takoradi, Ghana
- Ran Intune/Entra ID device management: enrollment, compliance policies, conditional access, MFA, and app deployment.
- Administered the M365 tenant: Exchange Online, SharePoint, Teams, OneDrive, and licensing.
- Owned user onboarding/offboarding workflows end-to-end under Intune and M365.
- Maintained UPS systems, PLC racks, I/O modules, and SCADA monitoring with zero incidents.
- Managed multi-site LANs: firewalls, Active Directory, and group policies.
- Linked remote sites via Ubiquiti EdgeMAX point-to-point radio links and fiber-optic cabling.
- Supported IP cameras, printers, and peripherals; climbed towers for antenna installations.
- Ran security audits and shaped data-protection policies.
- Managed the IT procurement budget and vendor/SLA relationships.
- Wrote SOPs and MOC documentation; trained 20+ staff.
May 2018 – Apr 2021
IT Support Specialist / Check Processing System Technician
Clydestone · Accra, Ghana
- Lead technician for the national check-clearing system across 100+ bank workstations.
- Operated GTU data center duties: monitoring, incident response, and escalation.
- Performed FRU maintenance and automated rack provisioning.
- Resolved 200+ tier-2/3 tickets with a 40% faster average resolution time.
- Fixed network faults: IP conflicts, DNS/DHCP issues, and physical-layer problems.
- Enforced cybersecurity policies for 50+ users and trained end users.